If you have a problem or you are just looking for assistance, click support is manned by our expert team to log your calls 24 hours a day, 7 days a week based on the click SLA.
When your problem is critical contact us by telephone and we will ensure that you are able to speak with an engineer directly, one-to-one.
If remote monitoring is enabled we will work on diagnosing and resolving the problem
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time
By using remote monitoring tools based on your organization approval, will monitor the functionality of all connected devices remotely
Where an on-site diagnosis or hardware replacement required an engineer, he will be sent within the response time for the equipment supported as per the contracted response time.
If you have requirements in other county of the world we deliver a global support solution.
We will schedule sessions to transfer the technical updates to your technical staff.
Our technical team will help the organization to improve their performance through advising the methods needs to be applied to ensure the stability of the infrastructure. Operating primarily through the analysis of existing organizational problems.
As agreed intervals click will host a meeting to review the performance of support against the SLA.
A quarterly newsletter will be sent to you with details on industry technology, service trends and news.
we schedule visits to ensure care of your equipment and avoid the consequences of failure of equipment before actually occurs
Additional spare parts will be dedicated to you and held on-site where required.
Our technical team will provide your organization with Proactive creative support of your data cabling system to ensure the best or the maximum performance to your cables.
We offer various types of service Level Agreement depending on your needs to cover your existing system.
Click (SLA) can be customized without limits.